Help and user guide

Booking a venue: customer guide

1. 1.Open Venues and choose the space you need. Rates are fixed and VAT inclusive.
2. 2.Pick a date. Rehearsal rooms and the studio are booked by the hour; theatres and function venues are booked per day.
3. 3.Unavailable slots are struck through and cannot be selected, which is how double-bookings are prevented.
4. 4.Add your selection to the booking cart. You can combine several venues, dates and hours in one booking.
5. 5.At checkout, confirm your contact and event details and choose a payment gateway.
6. 6.Complete payment. Your booking confirms automatically and the venue schedule updates immediately.
7. 7.Download the calendar file from your booking page to add the dates to Outlook.

Administrator guide

1. 1.Sign in with a staff or administrator account and open Admin.
2. 2.The Bookings tab lists every booking with status, customer, venue and amount, and lets you confirm or cancel.
3. 3.The Calendar tab shows the central schedule in day, week and month views, exportable to CSV.
4. 4.The Reports tab covers bookings by venue, revenue by venue, outstanding payments, cancellations and utilisation.
5. 5.The Venues tab lets you edit rates, descriptions and availability without a developer.

Frequently asked questions